If you've ever heard this from a child, spouse, friend or colleague, it can be pretty frustrating.

Because chances are, you think you ARE listening.

Listening is more than just shutting your mouth, hearing what someone is saying and interpreting it through your own internal filters.

REALLY effective listening has the benefit of making a person feel seen heard and felt and most importantly... UNDERSTOOD. It's a total game changer and learning to listen in this way will mean that you'll be able to;

• resolve conflict more quickly (without upsetting anyone)

• Get to the root cause of any issue (without the confusion)

• Hear what's not being said (beyond surface level converstaion)

• Create a safe listening experience (meaning more TRUTH and less LIES)